Welcome to Aqeedat Tour and Travels.
These Terms and Conditions govern the use of our website and the booking of travel services, tour packages, hotel accommodations, transportation, and pilgrimage tours. By accessing our website or confirming a booking with us, you agree to the terms outlined below.
1. Booking and Reservations
- All bookings are subject to availability and confirmation by Aqeedat Tour and Travels.
- Customers must provide accurate personal details, travel dates, contact information, and any other information required to complete their reservations.
- A booking will be considered confirmed only after the required payment has been received and confirmation has been provided by our team.
- Any special requests are subject to availability and cannot be guaranteed unless confirmed in writing.
2. Payments and Pricing
- Package prices may vary depending on travel dates, hotel availability, seasonal demand, and the services selected.
- Customers must follow the payment schedule communicated at the time of booking.
- Any additional expenses not specifically included in the confirmed package will be payable by the customer.
- Prices may change before booking confirmation due to changes in hotel rates, transportation costs, taxes, or other supplier charges.
3. Cancellation and Refund Policy
- Cancellation requests must be communicated to us in writing through our official email address or another communication channel approved by our team.
- Cancellation charges may apply depending on the travel date, hotel policies, transportation bookings, and third-party supplier terms.
- Refund eligibility and the amount refundable will depend on the applicable cancellation conditions communicated at the time of booking.
- No-shows, unused hotel nights, missed transfers, or unused services may be non-refundable, depending on the applicable supplier policies.
- Refund processing times may vary depending on the payment method and the service provider involved.
Please review the applicable cancellation and refund conditions with our team before confirming your booking.
4. Changes to Bookings
- Requests to modify travel dates, hotel accommodations, transportation, or other services are subject to availability.
- Additional charges may apply for changes to confirmed bookings.
- We will make reasonable efforts to accommodate modification requests but cannot guarantee that all changes will be possible.
5. Hotel Accommodation
- Hotel rooms are subject to availability and confirmation.
- Check-in and check-out times are determined by the respective hotels.
- Room categories, amenities, and meal plans will be provided as specified in the confirmed booking.
- Hotel photographs and descriptions on our website are for general reference and may differ slightly from the actual property or room allocated.
6. Transportation and Transfers
- Transportation services will be provided according to the confirmed itinerary.
- Pickup and drop-off timings may be affected by traffic, weather conditions, road closures, or other unforeseen circumstances.
- Vehicle categories and seating capacity will be communicated during booking.
- Additional sightseeing, extended vehicle usage, or travel beyond the agreed itinerary may incur extra charges.
7. Travel Documents and Permits
- Customers are responsible for carrying valid identification and any documents required for their journey.
- International travellers must ensure that they possess valid passports, visas, and other necessary travel documents.
- Customers are responsible for obtaining permits or registrations required for specific destinations or activities, unless expressly included in the confirmed package.
8. Special Conditions for Pilgrimage Tours
- Pilgrimage services, including visits to Vaishno Devi, Amarnath, and other religious destinations, are subject to the rules of the relevant authorities.
- Helicopter tickets, pony services, palki services, and special darshan arrangements are subject to availability, official regulations, and confirmation.
- Aqeedat Tour and Travels cannot guarantee darshan timings or access where these are controlled by the relevant authorities.
- Customers must follow all safety instructions and official guidelines applicable to pilgrimage destinations.
9. Weather and Unforeseen Circumstances
- Travel services may be affected by adverse weather, natural disasters, road closures, strikes, government restrictions, or other circumstances beyond our reasonable control.
- In such situations, we will make reasonable efforts to assist customers with alternative arrangements, subject to availability and applicable supplier policies.
- Additional expenses arising from such circumstances will be handled in accordance with the confirmed booking terms and applicable policies.
10. Customer Responsibilities
Customers are expected to:
- Provide accurate booking information.
- Follow the itinerary and agreed pickup schedules.
- Respect local customs, cultural practices, religious sites, and applicable laws.
- Take reasonable care of their personal belongings.
- Inform our team in advance of any special requirements that may affect their travel arrangements.
11. Website Information
We strive to keep the information on our website accurate and up to date. However, package details, prices, photographs, schedules, and service availability may change without prior notice.
Any information provided on the website should be read alongside the final itinerary and booking confirmation issued by our team.
12. Third-Party Services
Certain services may be provided by independent hotels, airlines, transport operators, activity providers, or other third parties. These services may be governed by their own terms and conditions.
Where applicable, the relevant third-party policies will apply to the services booked.
13. Limitation of Liability
Aqeedat Tour and Travels will make reasonable efforts to provide the services specified in the confirmed booking. However, we cannot guarantee uninterrupted services where circumstances beyond our reasonable control affect their delivery.
Nothing in these terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.
14. Privacy and Personal Information
We may collect and use customer information for booking management, communication, customer support, and the delivery of travel services. Personal information will be handled in accordance with our Privacy Policy and applicable laws.
15. Amendments to These Terms
Aqeedat Tour and Travels reserves the right to update these Terms and Conditions when necessary. Updated terms will be published on this website, along with the date of revision where appropriate.
The terms applicable to a confirmed booking will be subject to the booking agreement and applicable law.
16. Governing Law
These Terms and Conditions shall be governed by the applicable laws of India. Any disputes shall be handled by the competent courts or authorities having jurisdiction under applicable law.
17. Contact Information
If you have any questions regarding these Terms and Conditions, bookings, or our travel services, please contact us using the details below.
Aqeedat Tour and Travels
Address: Hamdaniya Colony, 90 Ft Road, Bemina, Srinagar – 190018, Jammu & Kashmir, India
Email: info@aqeedattourandtravels.com
Helpline: +91 9797732512
We appreciate your trust in Aqeedat Tour and Travels and look forward to helping you plan a memorable journey.